Welcome to Momento Cosmetics! These Terms of Sale govern the sale of products on our website, momento-cosmetics.com. By placing an order on our site, you agree to these terms. Please read them carefully before making a purchase.
1. General Information
Momento Cosmetics LLC sells natural cosmetic products, including essential oils, creams, soaps, oils, and honey, from Morocco to some customers in Europe. Our terms are designed to ensure a seamless and transparent shopping experience for you.
2. Ordering Process
- Order Confirmation: Once you place an order, you’ll receive an email confirming your purchase. This confirmation is not an acceptance of your order but rather an acknowledgment that we’ve received it.
- Acceptance of Order: We reserve the right to accept or decline any order. If we decline your order for any reason, we will notify you and issue a full refund for any payments made.
3. Pricing and Payment
- Pricing: All prices are listed in the specified currency and may include applicable taxes depending on your location. We reserve the right to change prices at any time without prior notice, but any changes will not affect orders already placed.
- Payment Methods: We accept payments through major credit and debit cards, direct bank transfers, and PayPal. All transactions are processed securely to protect your information.
- Currency: Payments are processed in EUR, and GBP. Exchange rates may vary if your currency differs.
4. Shipping and Delivery
- Shipping Locations: We currently offer shipping to the following countries: France, Portugal, Spain, Belgium, Italy, England, the Netherlands, and Germany.
- Shipping Fees: Shipping fees are calculated at checkout based on your location and order size.
- Delivery Time: Delivery times vary depending on the destination. Estimated delivery dates will be provided at checkout. Please allow extra time during peak seasons.
- Customs and Duties: The buyer is responsible for any customs fees, taxes, or import duties.
5. Cancellations and Modifications
- Order Cancellations: You may cancel your order within 8 hours of purchase by contacting our customer service team.
- Modifying Orders: Once an order is confirmed, modifications may not be possible. Please reach out to us immediately if you wish to make any changes.
6. Returns and Refunds
- Return Policy: We accept returns within 14 days of delivery for unused and unopened products in their original packaging. Please contact us before returning any item to initiate the return process.
- Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds may take max 12 business days to appear, depending on your payment provider.
- Shipping Costs for Returns: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
7. Product Descriptions and Accuracy
We strive to ensure accurate descriptions of all products. However, colors and appearances may vary depending on your screen. If you have questions about a product, feel free to reach out to us before purchasing.
8. Limitation of Liability
Momento Cosmetics LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability for any claim related to a purchase is limited to the purchase price of the product.
9. Changes to Terms
We reserve the right to update or modify these Terms of Sale at any time. Any changes will be effective immediately upon posting. Your continued use of our website following any changes constitutes acceptance of the new terms.
10. Contact Us
If you have questions or concerns about our Terms of Sale, please contact us at:
Momento Cosmetics LLC
Email: contact@momento-cosmetics.com
Phone: +212641058519
Contact page: https://momento-cosmetics.com/contact-momento-cosmetics/
Thank you for choosing Momento Cosmetics for your natural beauty needs!
Last update : 11/15/2024